What we do, and what we do not.

Metagaon is a project of DeepValley EMA LLP(LLPIN ABZ-6111), trading as DeepValley, of Chandi Road, near Bahadurpur, Harnaut, Nalanda, Bihar 803110. In these terms “we” is DeepValley EMA LLP and “you” is the person using the app. Reach us through the app, or at the contact onthe privacy page.

A place where a household in a village and the people who can serve it — a toto driver, a shop at the block market, a kitchen, a maker — can find each other and agree something. We introduce the two sides and record what was agreed.

We are not the driver and not the shop. The trip is between you and the driver; the goods are between you and the seller. That is not a disclaimer tucked in a corner — it is how the thing is built, and it is why the fare is named by the driver rather than by us.

• Drivers set their own fares.Several answer the same trip, you see each price with that driver’s record beside it, and you choose. We do not set, cap or recommend a price.
• You pay the driver directly.The money goes from your UPI app to the driver’s own UPI id. It does not pass through Metagaon, we hold no float and no escrow, and we take nothing out of a fare.
• Which means we cannot see your payment. No bank tells us that one person paid another. The app records that your phone opened a payment, and marks the fare received only when the driver confirms it in their own account. If the two disagree, both sides are recorded and we will help you sort it out — but we are not holding the money and cannot reverse it.

• Give a real name and a phone number that reaches you. A driver going to the wrong gate is somebody’s afternoon.
• Be there for a trip you booked, or cancel it so the driver can take other work.
• Pay what was agreed, when the trip or the order is done.
• Do not send anything through the network that is illegal, dangerous or alive, and do not ask a driver to.
• Treat the drivers and shopkeepers the way you would at the gate. We will close an account over abuse or threats.

• You are working for yourself, not for us. Metagaon is not your employer, and these terms create no employment.
• Your vehicle, licence, insurance and permits are yours to keep valid. An operator may check them before you are approved and at any time after.
• Name a fare you will honour, and go when you win a trip. If you cannot, hand it back in the app so somebody else can.
• The UPI id you add is where your money lands. Type it exactly — a wrong id pays a stranger and cannot be called back.
• What you see about a rider is only what you need to do the job. Do not keep it, share it, or use it for anything else.

We are responsible for the app doing what this page says it does, for holding your data the way the privacy page describes, and for helping when something goes wrong between you and somebody you met here.

We are not responsible for how a driver drives, for the condition or price of goods a shop sells you, or for a service somebody performs. Those are between you and them. Nothing here takes away a right you have under Indian consumer law, and nothing here limits our liability for death or injury caused by our own negligence, or for fraud.

Metagaon is in its first pilot, in one block of Nalanda. Services appear as they open — a tab that says it is not ready yet is telling the truth. The app may be unavailable, and figures in it may be wrong while we are still correcting them. We will not pretend otherwise in the app, and we would rather you told us than worked around it.

You can stop using Metagaon whenever you like and have your account and its data deleted — see deleting your account. There is nothing to cancel and no notice to give.

We may suspend or close an account for abuse, fraud, or a driver repeatedly taking trips and not turning up. Where we can we will say why first and give you a chance to answer.

When these terms change in a way that matters we will say so in the app rather than quietly updating the date. The date at the top is the last substantive change.

These terms are governed by the law of India, and the courts at Patna, Bihar have jurisdiction. If a court finds one part of this page unenforceable, the rest of it still stands.