Deleting your account
Ask, and it goes. No reason needed.
You can have your Metagaon account and the data behind it deleted at any time. You do not have to explain why, and you do not need the app installed to ask.
अपना खाता और उसका सारा डेटा हटवाना हो तो नीचे दिए नंबर या पते पर अपना वही मोबाइल नंबर भेज दीजिए जिससे खाता बना है। कोई वजह बताने की ज़रूरत नहीं। हम सात दिन में पुष्टि करेंगे और तीस दिन के भीतर हटा देंगे।
How to ask
Send us the number your account is on.
Write to privacy@deepvalley.in from any address, or send a message to the contact on deepvalley.in, with the mobile number your Metagaon account uses and the words “delete my account”. Nothing else is needed.
We will call or message that number once to confirm the request really came from you — a deletion that anybody could trigger with somebody else’s number would be a worse problem than the one this page solves. After that there is nothing further for you to do.
What gets deleted
- Your name, mobile number, address and village.
- Your passkey, so the account can no longer be signed in to.
- Your orders, bookings, consultations and the messages in them.
- Photographs and voice recordings you sent.
- Everything declared in Aangan — residents, family links, meal arrangements, and anything offered in the village exchange.
- Your notification token, so the phone stops receiving anything.
What is kept, and why
Two things survive deletion, and we would rather say so here than have you discover it.
- Financial records.Where money actually moved — a bill, a payment, a driver’s earning — the transaction has to be kept for as long as the law requires. Your name and number are stripped out of it, so what remains is an amount and a date that cannot be traced back to you.
- Contributions you consented to license on. If you agreed that anonymised voice recordings could be used by others building language technology, material already shared under that agreement cannot be recalled. Anything not yet shared is deleted with the rest, and you can withdraw the consent at any time to stop more being shared.
How long it takes
We confirm within seven days and complete the deletion within thirty. If something is going to take longer we will tell you why rather than let the date pass quietly.
Would stopping be enough?
If what you actually want is to stop a particular thing — surveys, voice recordings being used, a family member’s access to your household — each of those can be withdrawn on its own, in the app, without deleting anything. Deleting the account is the larger hammer and it is yours to use, but it is worth knowing there is a smaller one.