What we hold, and who can see it.

Metagaon is a project of DeepValley EMA LLP (LLPIN ABZ-6111), trading as DeepValley, of Chandi Road, near Bahadurpur, Harnaut, Nalanda, Bihar 803110. We are the data fiduciary for everything described here. You can reach us atprivacy@deepvalley.in, through the app, or at the registered office above.

Nothing on this list is collected because it might be useful later. Each line exists because a specific thing in the app does not work without it.

• Your name, mobile number and village. To create your account, to let a driver find your door, and to tell you when an order is on its way. Your number is also how a shopkeeper reaches you when something you asked for is out of stock.
• A passkey. You sign in with your phone's own screen lock or fingerprint. What we store is a public key — we never receive or hold your fingerprint, face or PIN, and we cannot sign in as you.
• What you order and what it cost. Orders, bills, wallet balance and payment references. Any credit (udhaar) recorded between you and a shop: what was owed, since when, and by when.
• Location. The delivery or pickup point for an order or a vehicle booking, and a driver's position while a trip is running. The app asks before it uses precise location and works on a coarse one.
• Photographs you take. A photographed shopping list, a photo of what a shop packed, a picture of something a maker has made, or a photo attached to a doctor's consultation.
• Voice recordings. A spoken shopping list, or a voice note in a conversation. Recordings contributed to teach the app Magahi are a separate thing and are covered in section 4.
• Health information, if you use Chikitsa. What is wrong, in your own words, the patient's name and age, any photographs you attach, and what the doctor concluded.
• Household and resident details, if you opt in to Aangan. Who lives in the house, rough age, whether somebody needs help getting about, and what they can do for the village. None of this is collected unless a resident opts in, and none of it ever reaches your village's public page.
• Device and notification details. A notification token and basic device information, so a message about your order arrives on the right phone.

The answer is never “everyone at Metagaon”. Each party sees the part of a transaction they are performing and no more.

• A shopkeeper sees your order, your name, your phone number and your delivery address. Not your other orders, and not anything from another service.
• A driver sees a pickup, a drop, and a note about access if one was written. Not a health profile, not what is in the parcel beyond what they must carry safely.
• A doctor sees what you wrote about the complaint, the patient’s name and age, and any photographs you attached.
• A family member you linked through Aangan sees only what you granted, permission by permission. You can see exactly what is shared and withdraw any of it on your own phone, alone, without their agreement.
• A Sahayak who covers your panchayat sees what they need to help, and everything they do on your behalf is written down where you can read it.
• Metagaon staff see what is needed to run the network and to answer a complaint.

Your village’s public page carries counts and never names. It may say three households asked for a kitchen; it can never say who they were, and it is built so that it cannot.

A single “I agree to everything” is exactly what we decided not to build. These are separate bargains, asked separately, and each is recorded with the words you were actually shown:

• Teaching the app Magahi. Your voice recordings may be used to help the app understand how people here actually speak.
• Licensing that material on. Anonymised recordings and transcripts may be made available to others building language technology. This is a different thing from the one above and is asked for separately.
• Surveys. Your answers may be sold, anonymised and only in aggregate, to researchers, companies or government bodies. A buyer never receives a name, a phone number or a group small enough to identify a household, and you are never shown a survey unless you have agreed to be asked.

You can withdraw any of these at any time, and withdrawing one does not affect the others or your use of the app.

• We do not sell your personal information. The only thing that is ever sold is aggregate survey data you explicitly agreed to, with no individual identifiable in it.
• We do not show advertising and we do not share your data with advertising networks.
• We do not record your screen in the Play Store version of the app.
• We do not use your health information for anything except the consultation you asked for.

Your data is held on our own servers in India. Payments are processed by a licensed payment gateway, which receives what it needs to take the payment and nothing else; push notifications are delivered through Google’s Firebase Cloud Messaging.

We keep your account and its records while your account is open. When an account is deleted, personal details are removed within thirty days, except financial records we are required by law to retain, which are kept with your name and number stripped out.

You can ask us to delete your account and your data at any time, and you do not need the app installed to do it.

How to delete your account

Under India’s Digital Personal Data Protection Act you can ask what we hold about you, ask us to correct it, withdraw a consent you gave, and ask for your data to be erased. Ask through the app or at the contact above and we will answer within thirty days. If you are not satisfied you may complain to the Data Protection Board of India.

Complaints about how your data is handled go to a named person, as the Act requires:

Pravin Kumar, Founder and CEO, DeepValley EMA LLP
privacy@deepvalley.in
Chandi Road, near Bahadurpur, Harnaut, Nalanda, Bihar 803110

We answer within thirty days. Write in Hindi or English — whichever you would rather use. If you are not satisfied with the answer, you may take the complaint to the Data Protection Board of India.

Metagaon is for adults. We do not knowingly create accounts for anybody under eighteen. A child’s name may appear where a parent has consulted a doctor about them, and that is treated as the parent’s record.

Everything above is about the app. This website collects less, and separately.

• How the site is used.We use Microsoft Clarity to see which pages people read and where they get stuck. It records page interactions and may capture a replay of your visit, though not what you type into form fields. It sets cookies that identify your browser for up to a year, some of them Microsoft advertising identifiers shared across Microsoft’s own services. It runs on this website only. It is not in the app.
• Your number, if you ask us to open your block. The coverage form takes your state, district, block and mobile number. It is stored on our own server in Bihar and used only to tell you when your block opens. It goes to nobody else, and it is not an account.
• Your details, if you apply to join. The same, for the trade you applied for, so somebody can call you back.

To have either deleted, write to the grievance officer in section 09 or use the deletion page.

When this page changes in a way that matters we will say so in the app rather than quietly updating the date. The date at the top is the last substantive change.